Ordering & Checkout
Q: How do I place an order?
A: 1. Browse our craft supplies and click “Add to Cart” for your favorite items.
2. Review your order in the cart.
3. Proceed to checkout and fill in your shipping and billing details.
4. Choose your payment method and confirm your order. You will receive a confirmation email right away.
Q: Can I modify or cancel my order after placing it?
A: We can help modify or cancel orders within 1 hour of purchase.
Please email us at support@partdiy.com with your order number.
Once we start processing (within 1–3 business days), we can no longer make changes.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. Creating an account lets you track orders, save addresses, and use your wishlist more easily.
Q: Can I pay directly on the product page?
A: Yes! Simply look for the “PayPal Checkout” button on any product page, log into your PayPal, and complete payment right away—no cart required.
Shipping & Delivery
Q: Where do you ship?
A: We only ship to the contiguous United States (48 states).
We do NOT ship to Alaska, Hawaii, PO boxes, APO/FPO, or any international locations including Canada, UK, EU, Australia, etc.
Q: How much is shipping and how long does it take?
A: We offer Standard Shipping only at a flat rate of $9.90 per order.
Delivery typically takes 3–7 business days to all contiguous US addresses.
Q: How do I track my order?
A: Once your order ships, we will send you a shipping confirmation email with a tracking number.
You can also track your order by logging into your PartDIY account and going to “My Orders.”
Payment Options
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and PayPal Buy Now Pay Later (Pay in 4). All payments are secure and encrypted.
Q: Is PayPal Buy Now Pay Later available?
A: Yes, for US customers on eligible orders. PayPal will check eligibility at checkout.
Returns & Refunds
Q: What is your return policy?
A: Unused, unopened items in original packaging may be returned within 15 calendar days of delivery.
Custom-cut paper, personalized items, and clearance products are non-returnable.
Q: How do I start a return?
A: 1. Email support@partdiy.com to request a Return Authorization (RA) number.
2. Pack your item securely and write the RA number on the package.
3. Send it back to our returns address.
We will process your refund within 7–10 business days after receiving the package.
Q: Who pays for return shipping?
A:
- If the item is defective or we sent the wrong item: we cover return shipping and refund the original shipping fee.
- If you are returning for personal reasons: you cover return shipping.
- A gentle note about paper products: our craft paper is delicate, and minor bending during shipping is normal and not considered defective. In these cases, original shipping fees cannot be refunded—thanks for understanding!
Products & Wishlist
Q: What kind of products do you sell?
A: We sell premium DIY craft paper, glitter paper, cardstock, and specialty supplies for card making, scrapbooking, party decor, and creative projects.
Q: How do I use the wishlist?
A: Click “Add to Wishlist” on any product to save it. View your wishlist anytime from the heart icon in the header.
Q: Do you offer bulk or custom orders?
A: Yes! For bulk orders (100+ sheets) or custom-cut paper, email us at support@partdiy.com for a custom quote.
Customer Support
Q: How can I contact you?
A: Email us at support@partdiy.com (response within 24 hours on weekdays).
